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Please be patient. Please be kind

All our health services are under enormous pressure and we are working extremely hard. We are open and here if needed. Please work with us to help us ensure you get the right help or care, in the right place and at the right time by the appropriate health professional for your needs.

You do not need to shout at us, swear at us, call us names or make derogatory remarks about our services and Staff. We are here to help and help we will.

Please treat those who are trying to help you with respect and kindness

Welcome to The Lighthouse Group Practice

Watch the eConsult video for guidance on how to use

we politely request that our patients, Staff and visitors continue to wear face coverings

We typically see people whose health condition makes them vulnerable to infection and at high risk of COVID infection, with potentially severe consequences of respiratory infection, long covid etc.

Our main concern is to ensure our patients and Staff are protected.

Evidence suggests transmission mainly occurs indoors where people are close together. Covering the nose and mouth greatly reduces the spread of coronavirus droplets from coughs, sneezes and while speaking. There is some evidence they offer wearers protection too. 

We will continue to support our patients and Staff by ensuring the guidance is followed within our Practices and encourage our patients and visitors to respect the safety of others too.

THANK YOU so much for your support and consideration

COVID-19 is still in circulation so it is vital we continue with infection, prevention & control measures. When visiting our Practices we will maintain temperature checks, screening and ask that you observe safe distancing 

LINKAGE KEY, ODS CODE & PASS PHRASE FOR NHS APP

If you don’t have photo ID, you will first need to sign up at the surgery TO BE REGISTERED FOR OUR ONLINE/AIRMID SERVICES. 

Once registered, you will find the 3 pieces of information to link your online services to the NHS App (Account ID linkage key, Organisation Code ODS code, and Passphrase). To find these, follow these instructions:

  1. Log in to SystmOnline on the website, not the app.
  2. Go to Account > Account Information and retrieve the Practice Organisation Code and Account ID. Write these down.
  3. Log out from SystmOnline
  4. Select Re-issue Third Party Passphrase.
  5. Input your Account ID, Email Address and Organisation Code, then click Re-issue Passphrase to retrieve your passphrase.
  6. Once you get your passphrase, follow the instruction on the NHS App to setup your NHS login and use the 3 pieces of information you need to link your account to the app.                                                                                                                                              If you have any issues using or downloading the app, check the NHS App help and support page on https://www.nhs.uk/apphelp

SELF CARE

Self-care is about keeping fit and healthy, understanding when you can look after yourself, when a pharmacist can help, and when to get advice from your GP practice or another healthcare professional. If you have a long-term condition, self-care is about understanding that condition and how to live with it.  Top tips for self-care:-
  • Have a well-stocked medicine cabinet
    Have things in the house that can be used to treat most minor ailments. This should include:
  • Paracetamol and aspirin, and equivalent syrups (such as Calpol) for children
  • Cold and cough medicines, and lozenges for sore throats
  • Mild laxatives to relieve constipation
  • Rehydration mixtures for diarrhoea or vomiting
  • Indigestion remedy
  • Thermometer to check for fever
  • Range of plasters, bandages and dressings
  • Antiseptic wipes to clean cuts before they're dressed
  • Travel sickness tablets
Choose the right NHS service

To make sure you get the most appropriate service for your needs, it's important to know what local NHS services are on offer and when you should use each service. Use our guide 'Which health service should you use' to help
Most minor ailments can be treated with medicine at home. We're sharing our top tips for self-care this winter, so you know what you can do at home and when you might need to contact us or other healthcare professionals for support. Read more at  https://www.portsmouthccg.nhs.uk/your-health/#self-care

Why is self-care important?

Supporting people to self-care and self-manage their health and wellbeing is about putting people in control. It helps to build confidence for those living with long-term health conditions, encourages people to stay well and healthy, and provides support for those dealing with short-term illnesses and ailments.
  • Keep warm 
  • Eat a balanced diet - Discover top tips for healthy eating on the NHS website.
  • Be active - Energise Me in Hampshire aims to create happier, healthier and stronger communities through sport and activity. Find activities on their website as well as tips for getting active at work and home.
  • Enjoy a healthier lifestyle - It's never too late to switch to a healthier lifestyle 
    Smoking facts, advice and support
    Alcohol facts, advice and support
             NHS Live Well 
  • Get outside daily - If you can't get outside, consider taking vitamin D supplements, especially during the winter months.
  • Get your vaccinations - it's important to boost your immunity 
  • Look out for each other
 

Top tips for self-care

Self-care is about keeping fit and healthy, understanding when you can look after yourself, when a pharmacist can help, and when to get advice from your GP practice or another healthcare professional. If you have a long-term condition, self-care is about understanding that condition and how to live with it.
For Self Care Week, we're sharing our top tips for self-care, so you know what you can do at home and when you might need to seek further support.
1. Back Pain
2. Eczema
3. Heartburn and indigestion
4. Fever in children
5. Constipation
6. Headache and migraine
7. Cough
8. Acne
9. Sprains and strains
10. Sore throat
11. Middle ear infection (otitis media)
12. Common cold in adults
13. Sinusitis
14. Urine symptoms in men
15. Venous disease – Looking after your legs
16. COVID19 Series – Boosting your mood
17. COVID19 Series – Getting help from your pharmacist
18. Urinary Incontinence (Leakage) In Adults *New to 2021*
Further information about incontinence is available at the HARTMANN Advice Centre.   
19. COVID19 Series – Long COVID/ Post COVID Syndrome *New to 2021*
20. The POWER of Self Care  – Wellbeing *New to 2021*

Self care & Living with a long-term health condition

Living with a long-term health condition brings challenges and it's important to have the confidence, support and information to manage your own health. Self-care can help you make the most of living with your condition, rather than avoiding or missing out on things because of it. Self-care puts you in control.
Research shows that people with long-term conditions who take control of their health feel more able to cope with their health problem, have better pain management, fewer flare ups and more energy.
NHS Choices has created some practical tips on living with a long-term condition that you can see in their self-care toolkit. We’ve also listed some top tips below:

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