Covid-19 (Coronavirus) and Practice-related information

FAQs

GP appointments and bookings The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:
Why can’t I walk into my GP practice?
The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.  Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.  If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.
How do I get an appointment?
The easiest and most effective method is to use e-Consult through the practice website, or you can telephone. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.
Why can’t I book a face-to-face appointment?
We have adapted the way in which you can get an appointment quickly and safely.  Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.  If you do need a face-to-face appointment, you will be invited to attend the practice.  If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.
What is e-Consult?
You can access e-Consult via the practice website. It lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.
What if I do not have access to a smartphone or web camera?
While technology has evolved and supports us all in many different ways in our day-to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.  We can still talk to you on your mobile phone or landline. 
Will I need to wear a face mask if I come into my practice for an appointment?
To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come the practice. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. You can find additional information by visiting https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
How do I get a repeat prescription?
You can order your repeat prescription through the GP online service or through your preferred chemist. If you do not have access to a computer or have difficulty requesting through your chemist, you can post your request through our letterbox.
How do I cancel or move a booked appointment?
Please call us to rearrange or cancel your appointment.  You will also have the option to text CANCEL to us through your mobile telephone appointment reminder.
How do I see a GP during the evening and weekends?
For evening and weekend access to GPs please either visit 111.nhs.uk or call NHS 111.
What if I am not registered with a GP practice?
You can call any GP surgery to get emergency treatment for up to 14 days if you are not registered with a GP or are away from home.  If your treatment will last longer than 14 days, you'll have to register as a temporary or permanent resident. You can find more information about this via www.nhs.uk and search ‘how to register with a GP practice’.  If you are a resident in the area and need to register with a practice, then it’s best to look at practices where your home falls within its geographical boundaries. You can check a GP practice boundary by visiting their website.  Once you have selected which practice you would like to register with, make contact with them either by calling or visiting their website.  You will be asked to fill out a registration form and once it is completed and returned, NHS England will transfer your medical records to your new practice.
What do I do if I think I have coronavirus (Covid-19)?
The main symptoms of coronavirus are:
 - high temperature – this means you feel hot to touch on your chest or back
 - new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
 - loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
If you are experiencing one or more of these symptoms then DO NOT visit the GP practice. You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.  You must self-isolate for seven days from when your symptoms started. Anyone you live with, or in your support bubble, who does not have symptoms must self-isolate for 14 days from when the first person started having symptoms.  You must also ask for a test as soon as you start showing symptoms. You can do this online – visit www.nhs.uk/ask-for-a-coronavirus-test

Covid-19 – The compulsory wearing of face covering on Public Transport

The introduction of the requirement for people to wear face covering on Public Transport is intended to help prevent the spread of the Covid-19 virus.

There are certain groups of people who are exempt from this requirement and they include:

  • children under the age of 11,
  • people with disabilities 
  • those with breathing difficulties or
  • those who are travelling with someone who relies on lip reading.

These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering so there is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions.

IMPORTANT MESSAGE FOR PARENTS - COVID-19 and children under 16 years old

It is important to recognise that COVID-19 is not making children particularly unwell, please do not assume that all febrile episodes are due to COVID-19.  It is vital that you still  look out for signs of severe/acute illness if your child has a fever. For further information, please follow this link: https://what0-18.nhs.uk/parentscarers/worried-your-child-unwell/fever-high-temperature

We also recommend that parents seek information from the Healthier Together website www.what0-18.nhs.uk (from which, you can also download the app). 

Do not leave home if you or someone you live with has any of the following:

  • a high temperature       
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Check the NHS website if you have symptoms   OR contact NHS 111 using their online tool https://111.nhs.uk/covid-19 

Please do not call the surgery or call NHS 111 regarding coronavirus unless you need help with your symptoms. 

To protect yourself and others DO NOT come to the surgery, or go to a pharmacy or to the hospital

If a member of your household has been told to self-isolate for 7 days due to a cough, high temperature or other virus symptoms, you must also self-isolate for 14 days. This is because it may take longer than 7 days before symptoms develop. 

If you are self-isolating you will need an isolation note from NHS online. Sick notes (Med3) will not be issued for self isolation or social distancing - "After 7 days, it is for the employer to determine any evidence they require, if any, from their employee. This does not need to be a fit note (MED3) issued by a GP or any other doctor."  Follow this link for further information https://111.nhs.uk/isolation-note/