Patient Charter

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the primary health care team.

The success of that partnership depends on an understanding of each other's needs and co-operation between us.

Our Promise to You

  • You will be greeted courteously
  • You have a right to confidentially
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen the same day if your problem is urgent.
  • You will be referred to a consultant when your GP thinks it necessary
  • You will be given the result of any test or investigation on request
  • Your repeat prescription will be ready for collection within 48 hours of your   request
  • Your suggestions and comments about the services offered will be considered   sympathetically and any complaint dealt with quickly.

How You Can Help Us

  • Please treat all medical centre staff with courtesy.
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name or address, so that our records are accurate
  • Only request an urgent appointment if appropriate. Home visits should only be   requested if you are too ill to attend the medical centre.
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your own consultation is delayed by   an unexpected emergency
  • Use the tear-off slip to request your repeat prescription whenever possible.   Please attend for review, when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you
  • We would, of course, be pleased to hear when you feel praise is due as well
  • We will not tolerate violent or abusive behaviour to any member of staff within our   practice and such behaviour will result in you being removed from the practice list immediately.