We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the primary health care team.

The success of that partnership depends on an understanding of each other's needs and co-operation between us.

Our Promise to You

• You will be greeted courteously
• You have a right to confidentially
• You have the right to see your medical records subject to the limitations of the law.
• You will be seen the same day if your problem is urgent.
• You will be referred to a consultant when your GP thinks it necessary
• You will be given the result of any test or investigation on request
• Your repeat prescription will be ready for collection within 48 hours of your   request
• Your suggestions and comments about the services offered will be considered   sympathetically and any complaint dealt with quickly.

• Please treat all medical centre staff with courtesy.
• Do not ask for information about anyone other than yourself
• Tell us of any change of name or address, so that our records are accurate
• Only request an urgent appointment if appropriate. Home visits should only be   requested if you are too ill to attend the medical centre.
• Please cancel your appointment if you are unable to attend
• Please be punctual, but be prepared to wait if your own consultation is delayed by   an unexpected emergency
• Use the tear-off slip to request your repeat prescription whenever possible.   Please attend for review, when asked, before your next prescription is due
• Do let us know whenever you feel we have not met our responsibility to you
• We would, of course, be pleased to hear when you feel praise is due as well
• We will not tolerate violent or abusive behaviour to any member of staff within our   practice and such behaviour will result in you being removed from the practice list immediately.