Please be patient. Please be kind

All our health services are under enormous pressure and we are working extremely hard. We are open and here if needed. Please work with us to help us ensure you get the right help or care, in the right place and at the right time by the appropriate health professional for your needs.

You do not need to shout at us, swear at us, call us names or make derogatory remarks about our services and Staff. We are here to help and help we will.

Please treat those who are trying to help you with respect and kindness

Our clinical system provider, SystmOne, allows us to offer our patients convenient services through the secure website SystmOnline.

Once registered with the service (details below), you will be able to log in and do the following:

  • Review and order your repeat prescriptions
  • Make an appointment
  • Cancel an appointment
  • View your summary care record
  • See a detailed view of your coded medical record
  • Update your contact details
  • Answer questionnaires on your medical health and the practice's services.

Here is a video about the benefits of Online Services. 

Systmonline also offers access to their Airmid app. 

Airmid is the new patient-facing app to support all of your healthcare needs. Patients can take control of their own healthcare and engage with their own care team. From appointment booking to video consultations and wearable integrations, Airmid is the answer to Digital First healthcare for all. Functionality includes:

  • Communicate with clinicians without the need for a face to face appointments – use video and direct messaging
  • Full medical record access
  • Ability to add to own medical record
  • Integration with medical devices and wearables to feed data directly into your record e.g. Apple Health and Google Fit
  • Fingerprint Authentication
  • Set and receive appointment and medication reminders
  • Request medication
  • Find local health care organisations
  • Proxy access available for family members or carers to have access to other patient records where necessary
  • Use Airmid for your child as an online eRedbook

FAQs about the benefits of Airmid

Registering for Online Services

To register for our SystmOnline you will need an email address.  Please call 023 9285 1199 to speak to one of our Care Navigators, who will ask you some security questions to confirm who you are; once these questions have been answered successfully, we can complete your registration. Your username and password, along with a verification email will then be sent to your email address. If you are visiting the practice for an appointment, you may also request to register at reception but please bring with you a form of photo identification such as a driver's licence or passport.

Please be aware that while ultimately the safety and security of the information in your online record is your own responsibility to protect. A few simple steps to help keep your information secure are below, however this is not a comprehensive list.

  • Do not share your account details with anyone you do not want to have access.
  • Do not leave your computer/laptop/mobile device unattended whilst logged in.
  • If you feel the security of your account has been breached, contact your local surgery immediately.

Repeat Prescriptions

Repeat prescriptions are normally for patients on long-term treatment and have to be arranged after consultation with your doctor.

Repeat prescriptions can be ordered in the following ways;

Please allow 72 working hours before collecting your prescription. If collecting from your nominated pharmacy, please check for their usual collection turnaround times.

Urgent Prescriptions

It is the patients' responsibility to request repeat prescriptions in a timely manner to ensure that you do not run out of your regular medications.

Urgent requests for medication will only be considered for the medications below:

  • Inhalers
  • Epilepsy Medication
  • Insulin
  • GTN Spray
  • Blood Thinners
  • Water Tablets
  • Transplant Medication
  • Hydrocortisone Tablets/ Prednisolone
  • Epipen
  • Parkinson's Drugs

'Priority' Prescriptions will be available for collection after 17:30 weekdays. Please note: No other medications will be treated as 'Urgent'.

This is a clinical decision made by the GP's to ensure safe prescribing for our patients. Our medical receptionists will not be able to alter this decision.

Electronic Repeat Dispensing

Electronic Repeat Dispensing (eRD) makes managing your repeat prescriptions easier. If you are on a regular repeat prescription you may be eligible for eRD. eRD will automatically send your repeat prescription to your pharmacy, removing the need for you to request it from us first. If you would like to sign up to eRD, please let us know.

For more information about how the NHS Electronic Repeat Dispensing (eRD) service works. Please click here to watch a short video.

We are collaborating with NHS  Business Services Authority (NHSBSA) who is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • Further information about prescription exemptions and fees is available at NHS

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

Further information about prescription charges and fees is available here.

Over The Counter Medications

Since September 2018, guidance on what we can prescribe has changed. We no longer prescribe 'over the counter medicines' unless in exceptional circumstances.

Over the counter medicines are medicines which are available to buy from local pharmacies or supermarkets.

This change has come in to place to help the NHS manage its resources sensibly.

For more information please click on the link below:

Over the counter medicines

Gluten Free Prescribing

NHS England has undertaken a national consultation of prescribing of Gluten Free. This consultation has led to a number of Gluten Free items no longer being available on prescription on the NHS from 1st December 2018.

To view our Gluten Free FAQ please click on the link below

Gluten Free FAQ.pdf